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Das Canyon.Home in Koblenz
Das Canyon.Home in Koblenz - beherbergt einen großen Showroom, in dessen Eingangsbereich Radsportgeschichte greifbar ist
PURE CYCLING
PURE CYCLING - dies ist der Marken-Slogan von Canyon
Im Hochregallager werden viele produzierte Bikes ...
Im Hochregallager werden viele produzierte Bikes ...
... dicht an dicht gelagert
... dicht an dicht gelagert
Musterbau bei Canyon
Musterbau bei Canyon - in der Canyon.Factory wird das Spectral:ON zum Test aufgebaut, um die Arbeitsschritte genau takten und definieren zu können
Dieser Monteur hat sichtlich Spaß bei der Arbeit
Dieser Monteur hat sichtlich Spaß bei der Arbeit
Der Shimano Steps E8000-Motor ist das Herz des Spectral:ON
Der Shimano Steps E8000-Motor ist das Herz des Spectral:ON
Das Canyon Spectral:ON wartet auf die nächsten Teile
Das Canyon Spectral:ON wartet auf die nächsten Teile
Bis zu 400 Bikes verlassen ...
Bis zu 400 Bikes verlassen ...
... die Produktion an jedem Werktag
... die Produktion an jedem Werktag
In der Pause wird gekickert ...
In der Pause wird gekickert ...
... oder in der stylischen Lounge gechillt
... oder in der stylischen Lounge gechillt
Markige Worte – TO BUILD THE BEST BIKE
Markige Worte – TO BUILD THE BEST BIKE
Dieses Team, intern „eForce“ genannt, steckt hinter dem Spectral:ON
Dieses Team, intern „eForce“ genannt, steckt hinter dem Spectral:ON - Sebastian Hahn, Philipp Klein, Lorenz Lay und Vincenz Thoma (v.l.n.r)
Das Canyon Spectral:ON wirkt dynamisch und in seiner Formensprache sehr homogen
Das Canyon Spectral:ON wirkt dynamisch und in seiner Formensprache sehr homogen
Sämtliche Rohre sind mittels Hydroforming gestaltet
Sämtliche Rohre sind mittels Hydroforming gestaltet
Die Zugverlegung ließ sich Canyon patentieren
Die Zugverlegung ließ sich Canyon patentieren
Super! Selbst ein eigener Flaschenhalter wurde konzipiert, um auch in Rahmengröße XS eine 0,5l Flasche unterzubringen
Super! Selbst ein eigener Flaschenhalter wurde konzipiert, um auch in Rahmengröße XS eine 0,5l Flasche unterzubringen
Dies ist der erste Prototyp des Canyon Spectral:ON
Dies ist der erste Prototyp des Canyon Spectral:ON - die Rohrformen und die Akkuintegration sind hierbei noch vollkommen Nebensache
Finaler Prototyp
Finaler Prototyp - gut zu sehen ist hier, dass die Rohrformen und die Formensprache bereits identisch mit dem Serienrad sind
Vom Prototyp zum Serien-E-Bike – das finale Spectral:ON von Canyon
Vom Prototyp zum Serien-E-Bike – das finale Spectral:ON von Canyon
Das Wort "Final" wird mit Edding ...
Das Wort "Final" wird mit Edding ...
... auf die Rohre geschrieben und ...
... auf die Rohre geschrieben und ...
... signalisiert den Entwicklungsstand der Rohre
... signalisiert den Entwicklungsstand der Rohre
Auch Anzugsmomente werden auf dem nackten Rahmen notiert
Auch Anzugsmomente werden auf dem nackten Rahmen notiert
Der Weg zum fertigen Spectral:ON – dem ersten eMTB von Canyon – war steinig und erstreckte sich über zwei Jahre
Der Weg zum fertigen Spectral:ON – dem ersten eMTB von Canyon – war steinig und erstreckte sich über zwei Jahre
Am Rechner werden ...
Am Rechner werden ...
... Kinematik-Eigenschaften genau unter die Lupe genommen
... Kinematik-Eigenschaften genau unter die Lupe genommen
Vincenz Thoma, Product Development Engineer, ist sehr stolz auf sein Baby, dem Spectral:ON
Vincenz Thoma, Product Development Engineer, ist sehr stolz auf sein Baby, dem Spectral:ON - dass erste E-Mountainbike von Canyon
Der Geo-Adjust ermöglicht eine Sitz- und Lenkwinkelverstellung von +/- 0,8° und eine Verstellung der Tretlagerhöhe um 11 mm
Der Geo-Adjust ermöglicht eine Sitz- und Lenkwinkelverstellung von +/- 0,8° und eine Verstellung der Tretlagerhöhe um 11 mm
E-Bikes brauchen spezielle Sättel, deshalb ...
E-Bikes brauchen spezielle Sättel, deshalb ...
... gibt es bei Canyon jetzt zwei Modelle (Damen- und Herren-eMTB-Sattel)
... gibt es bei Canyon jetzt zwei Modelle (Damen- und Herren-eMTB-Sattel)
Sinnvolles Detail
Sinnvolles Detail - im Skidplate ist bereits ein Schutz für das Kettenblatt integriert
Der E-Bikeguard von Canyon
Der E-Bikeguard von Canyon - wurde lange entwickelt und setzt den Benchmark in Sachen Transportkarton für E-Bikes
Durch das schwere E-Bike muss der Transportkarton stabil und gut zu transportieren sein
Durch das schwere E-Bike muss der Transportkarton stabil und gut zu transportieren sein
Wiederverwendbare Schlösser erleichtern das Ein- und Auspacken
Wiederverwendbare Schlösser erleichtern das Ein- und Auspacken
Der Karton ist geöffnet und fordert dazu auf, das E-Bike komplett auszupacken
Der Karton ist geöffnet und fordert dazu auf, das E-Bike komplett auszupacken
Leicht zu verstehen
Leicht zu verstehen - die Anweisungen auf dem E-Bikeguard
Im Quick-Start-Guide ist die Erstinbetriebnahme bebildert und sehr leicht verständlich erklärt
Im Quick-Start-Guide ist die Erstinbetriebnahme bebildert und sehr leicht verständlich erklärt

This post is also available in: deDeutsch

Canyon recently unveiled its own take on a purebred eMTB: the Spectral:ON. We managed to organise a factory visit and had the chance to talk to the development team that worked on the bike. We’ve put together our thoughts on the visit.

Canyon.Home

“Well that seems to be Nairo Quintana’s bike!” – we gawp.

The Canyon.Home is a complex that includes the service department, workshops, product development, management and various other offices. As a customer, this is where you can experience the brand, as well as its huge showroom at the front of the building.  You immediate feel at home here. “Monoliths” guide visitors through the space and tell you what you want to know about the brand. Within the first few meters of your visit you can drool over pro bikes and Canyon’s impact on the sport of cycling becomes obvious. Drink a coffee whilst discussing your purchase or any other questions you may have. We also observed a number of customers who preferred to pick up their bike direct from the factory, working together with the Canyon sales people to get the setup right, and then driving off with it in the car.

The Canyon.Home in Germany
# The Canyon.Home in Germany - this also contains a huge showroom, with cycling history to be seen in the first few metres of the entrance.
Diashow: Canyon Spectral:ON - Behind the scenes at Canyon and how the brand’s first E-Bike was developed.
PURE CYCLING
Musterbau bei Canyon
Der Karton ist geöffnet und fordert dazu auf, das E-Bike komplett auszupacken
... oder in der stylischen Lounge gechillt
Das Canyon Spectral:ON wirkt dynamisch und in seiner Formensprache sehr homogen
Diashow starten »

Canyon.Factory

“Until the system has understood that you need to store hazardous materials, well, it’s been a little bit stressful” – Mario Herbold, Production Director at Canyon

More than 400 bike a day are assembled on the Canyon site. However, the Canyon.Factory is one of the most modern production and assembly sites in Germany. Opened in Autumn 2015, the 22,000 square meter area is more than enough space to put together the 400 bikes and make sure they’re road worthy. The emphasis here is really on that road worthiness. Unlike a bike that gets delivered to a dealer and is safety checked there, the Canyon bikes have to be fully assembled and ready to ride out of the box. Safety critical bolts are all checked with a digital torque wrench, the data from which is stored in a central database. Every shipment delivered to the factory is labelled with its own QR code so that the right parts can be easily pulled off the shelves when they are needed for assembly.

For Canyon’s E-Bikes, a number of new parts have to be added to stock. One product in particular caused extra problems: the battery. Storing large quantities of batteries required new protocols, and getting the inventory system to play nicely with the fact that hazardous materials would be added to the stock took quite a bit of effort.

PURE CYCLING
# PURE CYCLING - Canyon's mantra.
Lots of bike on storage shelves...
# Lots of bike on storage shelves...
... lots and lots of bikes...
# ... lots and lots of bikes...
Model built
# Model built - a Spectral:ON gets built up in the Canyon.Factory to figure out and define each step exactly.
Building bikes doesn't seem too bad.
# Building bikes doesn't seem too bad.
The Shimano Steps E8000 motor is the heart of this machine.
# The Shimano Steps E8000 motor is the heart of this machine.
A Canyon Spectral:ON waiting for some more parts.
# A Canyon Spectral:ON waiting for some more parts.
Up to 400 bikes...
# Up to 400 bikes...
... leave the factory every day.
# ... leave the factory every day.
Break time, with some foosball...
# Break time, with some foosball...
... or some R&R in the lounge.
# ... or some R&R in the lounge.
Words to live by - TO BUILD THE BEST BIKE.
# Words to live by - TO BUILD THE BEST BIKE.

Canyon Spectral:ON – Development

The team, nicknamed "eForce", that created the Spectral:ON
# The team, nicknamed "eForce", that created the Spectral:ON - Sebastian Hahn, Philipp Klein, Lorenz Lay und Vincenz Thoma (from left to right)

“For a long time it simply wasn’t possible to build an eMTB that satisfied our PURE CYCLING philosophy” – Roman Arnold, CEO Canyon

There’s been a lot of speculation about when Canyon would finally release an E-Bike. Some claimed that the brand simply didn’t want to, or the delivery model wouldn’t work, or that the brand had simply missed the boat on the eMTB trend. That’s completely wrong according to Roman Arnold (Founder and CEO of Canyon). Staying true to the Canyon motto “Pure Cyling” only became possible with the release of the Shimano Steps E8000 motor (our coverage on this unit). Released in 2016 it has proved to be incredibly successful and popular. The variable trail mode and the adjustable (via an app) assistance modes let you achieve a very “natural” ride feel. Even more important was the small form factor of the unit. This meant the engineers at Canyon were able to maintain geometry similar to a “normal”, non-powered trail bike. With its 430 mm chainstays, and the low centre of gravity, we assume the Spectral:ON will just dance along the trails.

Coherent lines and design language on the Canyon Spectral:ON
# Coherent lines and design language on the Canyon Spectral:ON
Sämtliche Rohre sind mittels Hydroforming gestaltet
# Sämtliche Rohre sind mittels Hydroforming gestaltet
Canyon have patented the mounting of the cable runs.
# Canyon have patented the mounting of the cable runs.
There's even a new bottle cage, letting you fit a 0.5L bottle on a XS frame.
# There's even a new bottle cage, letting you fit a 0.5L bottle on a XS frame.

Vincenz Thoma, the chief engineer for the Spectral:ON told us:

“Thanks to the compact dimensions of the Shimano motor, it’s finally possible to build a true E-Mountainbike”

It took just under 3 years for the 5 man team to put together the Spectral:ON. Prototypes were built, drawings drafted, ideas came and were rejected, 29” wheels were fitted, and then a 27.5” + tyre was added and finally the first Canyon eMTB came into existence. There was a lot of experimentation to see if the Shimano battery could be integrated completely into the frame. However, being able to remove the battery, as well as being able to take a spare in your rucksack was a priority for the Spectral:ON. An integrated battery would have been hard to stow in a rucksack and in turn that would have limited the range of the bike. Having investigated the concept in some detail, the idea of a fully integrated battery was eventually discarded. Instead, the normal Shimano Steps BT-E8010 Battery would fit in a semi-integrated design. This battery is also lighter, and noticeably smaller than the Shimano Steps BT-E8020 battery, whilst providing the same capacity and being easy to swap out. This semi-integrated design also saves a little on the overall weight of the E-Bike.

First prototype of the Canyon Spectral:ON
# First prototype of the Canyon Spectral:ON - Tube shapes and battery integration don't quite match the final model.
The final prototype
# The final prototype - Things are looking a little bit more familiar.
From prototype to product bike - the Canyon Spectral:ON
# From prototype to product bike - the Canyon Spectral:ON
Final, marked clearly...
# Final, marked clearly...
... on the relevant tubes...
# ... on the relevant tubes...
... and denotes their status.
# ... and denotes their status.
Fastening torques are also marked on the prototype.
# Fastening torques are also marked on the prototype.
Getting to the production ready Spectral:ON - the first eMTB from Canyon - took over two years.
# Getting to the production ready Spectral:ON - the first eMTB from Canyon - took over two years.
CAD models...
# CAD models...
... help visualise suspension kinematics.
# ... help visualise suspension kinematics.
Product Development Engineer Vincenz Thoma is proud of his baby - the Spectral:ON
# Product Development Engineer Vincenz Thoma is proud of his baby - the Spectral:ON - dass erste E-Mountainbike von Canyon

“Range is a huge topic. I simply don’t go for a ride without taking a spare battery in my rucksack.” – Christoph Listmann, Head of the Research & Development Team at Canyon.

A lot of time and thought was spent on the topic of “uphill performance”. As a result the Spectral:ON features a completely new eMTB specific saddle, as well as the option to adjust its geometry. This lets the rider change head and seat-angle by +/- 0,8° and vary the bottom bracket height by 11 mm, depending on terrain and riding preferences. Simply loosen the upper shock mount slightly, let it slide forward or backward and retighten. Makes sense if you have a long section of climbing ahead of you, or simply like slacker (or more upright) geometry.

Canyon have even managed to rethink what’s required from an eMTB saddle. We’ve mentioned before (here) that you spend a lot more time seated and pedalling on an E-Bike and as such need more comfortable positions to choose from. The saddle on the Spectral:ON has extended rails, letting you position it far forwards. A “spoiler” at the back helps scoop you up and noticeably improves your security on the steepest of inclines. The broad and dropped nose minimises pressure points when you’re right at the front of the saddle.

The Geo-Adjust lets you change the seat and head-angle by +/- 0,8° and varies the bottom bracket height by 11 mm.
# The Geo-Adjust lets you change the seat and head-angle by +/- 0,8° and varies the bottom bracket height by 11 mm.
Apparently E-Bikes need special saddles...
# Apparently E-Bikes need special saddles...
... so Canyon have made two models (a men's and women's model).
# ... so Canyon have made two models (a men's and women's model).
Nice details
# Nice details - there's an integrated bashguard in the motor skid plate.

These are the different models available

Please expand for Canyon Spectral:ON model overview

Canyon Spectral:ON 9 Di2: € 5.999
# Canyon Spectral:ON 9 Di2: € 5.999
Canyon Spectral:ON 9 Di2: € 5.999
# Canyon Spectral:ON 9 Di2: € 5.999

Canyon Spectral:ON 8: € 4.999
# Canyon Spectral:ON 8: € 4.999
Canyon Spectral:ON 8: € 4.999
# Canyon Spectral:ON 8: € 4.999

Canyon Spectral:ON 7: € 4.299
# Canyon Spectral:ON 7: € 4.299
Canyon Spectral:ON 7: Preis 4.299 EUR
# Canyon Spectral:ON 7: Preis 4.299 EUR

Canyon Spectral:ON 6: € 3.799
# Canyon Spectral:ON 6: € 3.799
Canyon Spectral:ON 6: € 3.799
# Canyon Spectral:ON 6: € 3.799

Canyon Spectral:ON wmn 7: € 4.299
# Canyon Spectral:ON wmn 7: € 4.299
Canyon Spectral:ON wmn 7: € 4.299
# Canyon Spectral:ON wmn 7: € 4.299

Canyon Spectral:ON wmn 6: € 3.799
# Canyon Spectral:ON wmn 6: € 3.799
Canyon Spectral:ON wmn 6: € 3.799
# Canyon Spectral:ON wmn 6: € 3.799

You can read detailed ride report for the Spectral:ON here.

E-Bikeguard – more than just a box

The Canyon E-Bikeguard
# The Canyon E-Bikeguard - took some developing and sets the benchmarks for shipping E-Bikes.

“It won’t take long before it’s completely normal to buy E-Bikes online.” – Dr Michael Kaiser, Managing Director/CTO

Service and delivery are an essential part of the business model that Canyon have pioneered. It’s no surprise then, that Canyon spent a whole year developing a special E-Bike box. On the one hand the bike has to be transported safely, on the other it needs to be packed so that the customer can get into it easily and get out riding as quickly as possible.

Dr Florian Imgrund, Project Manager for Sales and Marketing who was also responsible for the development of the E-Bikeguard told us:

“Our eMTB has to arrive with our customers quickly and safely. If there are any problems our service team has to be qualified to provide a solution.”

Having done some research, Canyon realised that they have to offer easily accessible and helpful service with their E-bike. Any customers can get all the telephone support they need during and after their purchase. Because Canyon ships internationally and can ensure secure and safe shipping of the E-Bike and battery – DHL Freight makes delivery and returns easy for Canyon and its customers. The shipping costs for the Spectral:ON also remain the same as all other Canyon bikes. No doubt the real costs are higher with the increased weight of the E-Bike and the size of the E-Bikeguard, but Canyon are adamant that the E-Bike should fit seamlessly into the range. We like that!

Containing a heavy E-Bike, the box has to be stable enough to transport everything safely.
# Containing a heavy E-Bike, the box has to be stable enough to transport everything safely.
Plastic "locks" make sure everything is secure.
# Plastic "locks" make sure everything is secure.
The box is opened, and we can't wait to get everything else out.
# The box is opened, and we can't wait to get everything else out.
Easy to understand
# Easy to understand - Clear graphics show you what to do.
The Quick-Start guide will get you setup as quickly as possible.
# The Quick-Start guide will get you setup as quickly as possible.

Transporting an eMTB posed new challenges for Dr Florian Imgrund and his team. The whole package is a lot heavier and batteries are classed as a hazardous item when shipped. That’s why Canyon developed the E-Bikeguard – an innovative, secure and reusable bike box that sets benchmarks on how to ship E-Bikes. Well-designed details mean the eMTB can be easily shipped, unpacked and even repacked if there are any problems. The three-part box is “locked” and secured with plastic tabs. Detailed graphics on the top of the box show clearly how to unpack the contents. Canyon have even considered portability, with sturdy grips on either side of the E-Bikeguard making it easier to transport for the courier. Once you’ve opened it, a Quick Start guide helps you get set up. This doesn’t replace a comprehensive manual, but does get you up and running. Our tip: if you add some rollers or wheels to your E-Bikeguard, then you might just have the perfect bike box for travelling.

The Shimano battery is shipped as a hazardous item, though in the same shipment as the E-Bikeguard. Regulations have to be complied with when shipping batteries. There were ideas to deliver the battery separately, but that would have served neither the customer, who wants to ride their brand new E-Bike straight away, nor Canyon, who want happy customers. So you’ll get battery and E-Bike in one shipment, ready to assemble and ride straight away.

What happens if you need to return your E-Bike?

You contact the Canyon customer service – by chat, telephone, email or online. You’ll be informed about all the available options and it might be possible to resolve minor problems  here already. If you do need to return the bike, Canyon will arrange this with DHL Freight. DHL will then contact you to organise a convenient pickup time and will deliver it to the Canyon service centre in your country. If you haven’t kept your E-Bikeguard then Canyon will send you one before the E-Bike is picked up. Canyon recommend that you leave the battery mounted for returns. It’s easier, and the battery is kept “tidied away”.

Return Costs

Shipping the Spectral:ON back to Canyon can’t be done for free. Whether you or Canyon cover the costs depends on the circumstances of the return.

  • Return within 30 days: free for the customer
  • Service return for warranty claim: free for the customer
  • Service return (e.g. inspection, repairs): will vary depending on location

Opinion @eMTB-News

We can’t deny that with the Spectral:ON and the E-Bikeguard, Canyon have once again shown their focus on good design, product development, service and customer satisfaction. Time was taken to create a product perfect for the active mountain biker, with details that we’ve never seen considered before.

The E-Bikeguard and the additional service that you receive with the E-Bike will no doubt influence purchasing decisions. It’s likely that this could be the reason that a potential customer will choose to go with Canyon.

Have you been to Canyon? Did you know how large and modern the Canyon.Factory is?


This post is also available in: deDeutsch

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