Dear Rider,
Considering the recent news about the decision to close Porsche eBike Performance, we would like to provide clarity and reassurance regarding the continued support and availability of FAZUA products.
Our commitment remains strong: there will be no interruption to service, parts availability, or rider experience. Together with our partners, we are focused on ensuring that FAZUA systems continue to deliver reliable performance for brands, dealers, and riders alike.
1. Will there be any service interruptions for FAZUA products?
No. Service continues as-is — for you as a rider, our partner bicycle brands and dealers using FAZUA systems. All products will continue to be fully supported.
2. Will FAZUA continue to provide service and support?
Yes. We will continue to provide support even when operations wind down at the HQ in Ottobrunn, ensuring that riders and dealers can rely on consistent, high-quality service. Currently we’re working on the details and will share information soon. Effected riders can contact their local FAZUA dealer.
3. Will replacement parts remain available?
Absolutely. We are committed to ensuring the long-term availability of replacement parts. This support will remain in place for the foreseeable future.
4. What does this mean for you?
You can continue to buy and enjoy FAZUA systems with full confidence:
- Ongoing service support
- Continued parts availability
- Reliable performance over the long term
5. Will there be any further product updates or improvements?
Yes. There will be some forthcoming updates already planned to enhance the FAZUA experience.
6. What is the long-term outlook for FAZUA?
FAZUA will continue to deliver a high-quality, supported riding experience. Together with our partners, we will ensure that riders benefit from:
- Reliable system performance
- Strong service infrastructure
7. Who can I contact for further information?
You can visit your local FAZUA retailer. A list of all dealers is on the Support section of our website.