FAZUA 60 issue

[bkm]

Hi everyone,


I have a 2023 Focus JAM² SL with a FAZUA Ride 60.


I’m trying to identify an intermittent startup problem.


The motor has been fully diagnosed by a FAZUA dealer and no faults were found. Once the bike starts, it rides perfectly with full power and no error messages.


The problem only happens after the bike has been standing for several hours or overnight.


Symptoms:

• The battery always shows the correct state of charge when I press the battery button.
• Pressing the power button on the bike initially does nothing.
• After several attempts, sometimes only the top and bottom LEDs on the LED Hub light up at the same time, but the system still does not start.
• After repeatedly removing and reinstalling the battery (sometimes for 10–15 minutes), the bike suddenly starts normally and then works perfectly.
• This has happened several times already.

Has anyone experienced exactly this?


Was the final cause the battery dock, battery contacts, LED Hub / Control Hub, wiring harness, or something else?


Any advice would be greatly appreciated.

 

[Christian050467]

Hi bkm,
I had this issue with my Decoy SN sometimes. I did update the software of all components, had this problem twice again but for the last 5 months with around 500Km not anymore.
For me the issue seems to appear, when the motor has been hot and cooled down and was then shut off. For example after an 400m uphill with downhill afterwards and then a break. It helped, if I did push the buttons not too long but firmly several times. But without a real pattern...
Now it is gone... I do not know why.